What options do you have for shipping?
Shipping is available through UPS, FedEx and the US Post Office (USPS) to all over the world. We can ship as quickly as Next Day Air or longer.*
*All orders are shipped at 10:00 a.m. on weekdays.
Do you deliver to APO / AE addresses?
Yes. For APO/AE addresses, please enter your billing address as your shipping address upon checkout. Choose USPS as the delivery method. Then, on the final page of checkout, before submitting your payment information, you have the opportunity to enter Customer Notes. Please write the correct shipping address in this section.
How do I reset my username or password if I forget one or both of them?
If you are having trouble logging in to your account, you can send us an email and we can reset your account.
If it is after office hours, or on the weekend, and you are trying to place an order right away, the easiest thing to do is create a new account using a different username and email address (it only takes about 60 seconds). Then, please send us an email and we can delete your old account when our office reopens.
What does the package look like? Will people be able to see what I bought?
Your privacy is important, so domestic orders (USA) will arrive in a plain, brown box with a return address label from “KD”. There is no information regarding the products you ordered.
International orders require exterior documentation to clear customs. These packages will show “Klima Deodorant” as the description of goods.
In addition, to preserve your financial privacy, your credit card will show a charge from "The Works".
What is your return policy?
You can return any product, for any reason within 30-days of purchase, and receive a refund for the price of the product. However, we are not able to refund for shipping. If you wish to return a product for a refund, please call or email us, or send it to the following address within 30 days of purchase. If you choose to return your product(s) please include a note with your name and address on your return package so that we may process your refund more quickly. PLEASE NOTE DUE TO COVID-19, NO HEALTH RELATED COVID PRODUCTS ARE RETURNABLE DUE TO STERILIZATION CONCERNS.
Klima Health Solutions, 2041 S. Stoughton Road Madison WI 53716
I have sensitive skin. Will Klima be too strong for me?
Everyone’s skin type is different, so there is no blanket answer to this question. Klima is a very powerful product, but it is much gentler on the skin than Drysol or similar products. The most important thing to remember is to make sure your underarms are completely dry before applying Klima. We recommend using a hair dryer on the skin for about 5-10 seconds before applying any of our Klima products. This will prevent irritation, as irritation occurs from aluminum mixing with water when applied.
Is HyperDri really aluminum-free?
Yes. HyperDri is a revolutionary new antiperspirant. Using peptides, rather than aluminum, HyperDri is able to stop wetness and odor. For individuals with aluminum allergies, or aversions to using aluminum, our HyperDri products are a great alternative antiperspirant.
I don’t know which products to order. Do you offer free consultation?
Yes. Please contact us by email at klimahealthsolutions@gmail.com and our hyperhidrosis experts will be happy to assist you.
What is the difference between deodorant and antiperspirant?
A deodorant is a product used to eliminate odor. Deodorants can have ingredients to eliminate bacteria (which cause odor) and scents to make you smell fresher. An antiperspirant is a product used to stop wetness. Without wetness, there can be no odor, as odor is caused by the bacteria multiplying in a warm, moist environment. Antiperspirant/deodorants are a combination of the two.
Are your products safe to use while pregnant or breastfeeding?
Yes. All of our products are safe to use while pregnant or breastfeeding.
I love your products! Can I be a re-seller?
Please contact us at klimahealthsolutions@gmail.com for more information regarding wholesale distributorship.
Why are your products more expensive than other similar ones?
It is true. Our products do cost more than others, but if you look closely, you will see that our products are vastly different from others on the market. Our ingredient cost is 25 times higher than some of our competitors! And because of this, our products last much longer than our competitors.
For example, if you compare our Klima Underarm Antiperspirant to a “clinical strength” product you can get at a pharmacy or convenience store, you will see that you would need 4-5 bottles of their product to last as long as one bottle of Klima. So the cost-per-day is actually cheaper when using Klima.
And, because Klima uses the purest, strongest ingredients and essential oils available, you know you are getting a quality product that works incredibly well.
Why do I have to give you my phone number?
You don’t have to, but we give your email address and phone number to UPS, FedEx and USPS just in case they have delivery problems. We do not sell or rent your information to any 3rd parties.
Do you test on animals?
No. We do not test any of our products on animals.
Do you offer any bulk discounts?
Yes. If you order 6 or more bottles of certain products, we automatically give you a 20% discount (reflected at checkout).
What forms of payment do you accept?
We accept PayPal, Visa, Master Card, American Express.